| New Feature Ticket | Question/Task Ticket | PENDING - The ticket is on hold. Most likely waiting for a customer to respond or for a customer to complete a task requested by the Level One Support | UNDER EVALUATION - The feature will be reviewed by our product team. | OPEN - A ticket has been submitted to our Service Desk. Awaiting for an agent from Level One Support to respond |
OPEN - A Feature request has been submitted to our Service Desk. Awaiting for an agent from Level One Support to respond | OPEN - A question or task has been submitted to our Service Desk. Awaiting for an agent from Level One Support to respond to respond | | PENDING - The ticket is on hold. Most likely waiting for a customer to respond or for a customer to complete a task requested by the Level One Support |
DEV QUEUE - The Issue has been escalated to the Hyalto Development Team and will be looked at by a dev member |
PLANNED - The feature is now being worked on and will be added to a future release Question is currently being researched OR task is being worked onWORK IN PROGRESS - Work is now being done on the issue |
.TBD - The feature is set to a backlog Future planning is on holdRESOLVED - Question or Task is complete. Awaiting from customer to confirm. | | QA - The issue has been fixed an is currently in Hyalto's QA environment for testing |
DEPLOYED TO PROD - The feature has been implemented and deployed to the | RESOLVED - Hyalto has completed testing and has pushed the fix to PROD environment. Awaiting |
for the customer to confirm the new feature works.| customer response if the issue is fixed or not. |
| REOPENED - The customer has clarified that the issue still exists. The issue is looked at by Level One Support |
| CLOSED - The ticket is resolved according to the customer. The ticket is now closed. |
RESOLVED - Hyalto has completed testing and has pushed the fix to
| New Feature Ticket |
|---|
| OPEN - A Feature request has been submitted to our Service Desk. Awaiting for an agent from Level One Support to respond |
| UNDER EVALUATION - The feature will be reviewed by our product team. |
| PLANNED - The feature is now being worked on and will be added to a future release |
| TBD - The feature is set to a backlog. Future planning is on hold |
| DEPLOYED TO PROD - The feature has been implemented and deployed to the PROD environment. Awaiting for the customer |
response if the issue is fixed or not| to confirm the new feature works. |
| CLOSED - The ticket is resolved according to the customer. The ticket is now closed. |
REOPENED - The customer has clarified that the issue still exists. The issue is looked at by Level One Support| Question/Task Ticket |
|---|
| OPEN - A question or task has been submitted to our Service Desk. Awaiting for an agent from Level One Support to respond to respond |
| PENDING - The ticket is on hold. Most likely waiting for a customer to respond or for a customer to complete a task requested by the Level One Support |
| WORK IN PROGRESS - Question is currently being researched OR task is being worked on |
| RESOLVED - Question or Task is complete. Awaiting from customer to confirm. |
| CLOSED - The ticket is resolved according to the customer. The ticket is now closed. |