{"xsrfToken":"3231705ea4cb25f8cf484a5da847d50bb18dabec_lout","branding":{"id":"1","key":"air","name":"Hyalto Service Desk","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/4","theme":{"headerBGColor":"#a64000","headerLinkColor":"#ffffff","headerLinkHoverColor":"#c9540a","headerLinkHoverBGColor":"#c9540a","headerBadgeColor":"#c9540a"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/54bc6a40-9c65-48fd-b460-a4f86e756981/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkNjg3ZDAxZi05ZTQwLTQxMTUtOTZiNC04NzhiNzI5ODZlOTgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjU0YmM2YTQwLTljNjUtNDhmZC1iNDYwLWE0Zjg2ZTc1Njk4MSI6WyJyZWFkIl19LCJleHAiOjE3NDczNDg3NjEsIm5iZiI6MTc0NzM0ODE2MX0.aWo8HO8QRuGKMqocQ7BAkyHRrteK8BdpZkq-i5S8kyo&client=d687d01f-9e40-4115-96b4-878b72986e98&mode=fit","logoId":"54bc6a40-9c65-48fd-b460-a4f86e756981","isLogoAvailable":true,"helpCenterTitle":"HyAlto Service Desk","sharedPortalName":"HyAlto Service Desk - Main","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"HyAlto Service Desk","sharedPortalName":"HyAlto Service Desk - Main","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#1c6189","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/6b61c299-7a10-44ea-b337-eeb8211ea8a5/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkNjg3ZDAxZi05ZTQwLTQxMTUtOTZiNC04NzhiNzI5ODZlOTgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjZiNjFjMjk5LTdhMTAtNDRlYS1iMzM3LWVlYjgyMTFlYThhNSI6WyJyZWFkIl19LCJleHAiOjE3NDczNDg3NjEsIm5iZiI6MTc0NzM0ODE2MX0.VXgGwIPUmp1XCtRkE_DaPFWjKHl_fGTcWFEwoOZ7jo8&client=d687d01f-9e40-4115-96b4-878b72986e98&height=300&mode=fit","bannerMediaApiFileId":"6b61c299-7a10-44ea-b337-eeb8211ea8a5","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"air","projectId":10002,"serviceDeskId":1,"name":"Hyalto Service Desk","description":"<p>Welcome! You can raise a request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"69","name":"Billing/Invoicing Inquiry","descriptionHtml":"","callToAction":"Billing/Invoicing Inquiry","introHtml":"<p>Having issues with your invoice or have questions about the billing? Our Customer Care agents will open a ticket with our finance team to help resolve your issue</p>","icon":10458,"iconUrl":"https://airsembly.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[11],"key":""},{"id":"39","name":"New Feature Request","descriptionHtml":"","callToAction":"New Feature Request","introHtml":"<p>Need a feature that is currently not offered in the portal? Click here to put in a New Feature Request.</p>","icon":10472,"iconUrl":"https://airsembly.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[11],"key":""},{"id":"41","name":"Question or Task.","descriptionHtml":"","callToAction":"Question or Task.","introHtml":"<p>Have a question? Or need a task completed by our Hyalto team? Click here and our Customer Care agents will help you with your request.</p>","icon":10465,"iconUrl":"https://airsembly.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10465","groups":[11],"key":""},{"id":"35","name":"Submit an Issue","descriptionHtml":"","callToAction":"Submit an Issue","introHtml":"<p>Are you having a problem using a Service Automator? Click here to submit a ticket and our Customer Care agents will help you out right away.</p>","icon":10450,"iconUrl":"https://airsembly.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10450","groups":[11],"key":""},{"id":"52","name":"Email Ticket","descriptionHtml":"","callToAction":"Email Ticket","introHtml":"<p>Used for Support Email</p>","icon":10466,"iconUrl":"https://airsembly.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[],"key":""}],"reqGroups":[{"id":11,"name":"Hyalto Portal"}],"orderMapping":{"11":[69,35,39,41]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"a26f6daf-3e0e-336a-b309-c00011644d54","appLinkName":"System Confluence","appLinkUrl":"https://airsembly.atlassian.net/wiki","spaceKey":"SKB","spaceName":"Support Knowledge base","spaceUrl":"https://airsembly.atlassian.net/wiki/spaces/SKB","isServer":false},"labels":[],"projectKey":"HSD","serviceDeskId":1,"kbLinkDomainURLs":["https://airsembly.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"HSD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkNjg3ZDAxZi05ZTQwLTQxMTUtOTZiNC04NzhiNzI5ODZlOTgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDczNDkzNjEsIm5iZiI6MTc0NzM0ODE2MX0.5Ws4nT7qI6j3pSjS-RN5IHYuUI_JdOs1cijhtQBPn3A","targetCollection":"upload-project-10002","endpointUrl":"https://api.media.atlassian.com","clientId":"d687d01f-9e40-4115-96b4-878b72986e98","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"8743e4dc-f003-4ede-8bea-df7f75664df3","name":"Automators and ASAA","description":"Articles related to creating and managing Hyalto Automators and the ASAA adapter.","categoryUrl":"https://airsembly.atlassian.net/servicedesk/customer/portal/1/topic/8743e4dc-f003-4ede-8bea-df7f75664df3","createdAt":"1549050836558"},{"id":"5fb32cda-8c20-4af1-abf3-c4006d37b4fa","name":"Solutions & Pricing","description":"Articles based on creating and modifying Solutions and setting up Pricing Modals and Contracts","categoryUrl":"https://airsembly.atlassian.net/servicedesk/customer/portal/1/topic/5fb32cda-8c20-4af1-abf3-c4006d37b4fa","createdAt":"1549051548194"},{"id":"d0f29785-2540-40e6-a732-80d019a71e90","name":"Hyalto Reporting & Billing","categoryUrl":"https://airsembly.atlassian.net/servicedesk/customer/portal/1/topic/d0f29785-2540-40e6-a732-80d019a71e90","lastUpdated":"1600957737628","createdAt":"1549050492780"},{"id":"769de105-2eee-495b-9f3a-44d6e35d4bd6","name":"Integration's","categoryUrl":"https://airsembly.atlassian.net/servicedesk/customer/portal/1/topic/769de105-2eee-495b-9f3a-44d6e35d4bd6","createdAt":"1600957720108"},{"id":"5b6fa964-006e-4f2e-a211-1598c3a738ed","name":"Account & Portal Settings","description":"Articles about setting up Users, Roles and other Hyalto settings","categoryUrl":"https://airsembly.atlassian.net/servicedesk/customer/portal/1/topic/5b6fa964-006e-4f2e-a211-1598c3a738ed","createdAt":"1549053623251"},{"id":"15992e6c-43cf-4171-bb46-641032294dc4","name":"Client Portal","description":"Articles related to the Client Portal including how to use the different services and settings","categoryUrl":"https://airsembly.atlassian.net/servicedesk/customer/portal/1/topic/15992e6c-43cf-4171-bb46-641032294dc4","lastUpdated":"1549309080912","createdAt":"1549308375914"},{"id":"bb37e83f-55f1-4f9b-b2c6-5d5f84e041b1","name":"Hyalto Features","description":"Articles on other features that Hyalto offers.","categoryUrl":"https://airsembly.atlassian.net/servicedesk/customer/portal/1/topic/bb37e83f-55f1-4f9b-b2c6-5d5f84e041b1","createdAt":"1549055543096"},{"id":"41ac2a61-73d5-4b4b-a113-96ace17f4fe1","name":"Service Level Agreement","categoryUrl":"https://airsembly.atlassian.net/servicedesk/customer/portal/1/topic/41ac2a61-73d5-4b4b-a113-96ace17f4fe1","createdAt":"1541693519170"},{"id":"9c85e326-5744-482c-9277-e396b458d33c","name":"Using API Calls","categoryUrl":"https://airsembly.atlassian.net/servicedesk/customer/portal/1/topic/9c85e326-5744-482c-9277-e396b458d33c","createdAt":"1540559998358"},{"id":"f9883671-ecfc-455b-91be-14c2d1bbd3b7","name":"F.A.Q","categoryUrl":"https://airsembly.atlassian.net/servicedesk/customer/portal/1/topic/f9883671-ecfc-455b-91be-14c2d1bbd3b7","createdAt":"1537208744113"}]}},"sharedPortal":{"name":"HyAlto Service Desk - Main","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://airsembly.atlassian.net/wiki","kbLinkDomainURLs":["https://airsembly.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}